SLA-backed support
Priority levels with defined response and resolution targets, so urgent issues get urgent attention.
Odoo Services
Odoo support and maintenance from engineers who know your system
Go-live isn't the finish line. Our support plans give you a direct line to engineers who already know your setup, with response times agreed up front — not a ticket queue you wait days to hear back from.
What our Odoo Support & Maintenance service covers
Bug fixes & small changes
Fixes and small enhancements from a monthly hour bank, without a new contract for every request.
Updates & security patches
Regular Odoo source updates and module updates tested on staging before production.
Monitoring & backups
Server, database and job monitoring with verified, restorable backups.
Performance tuning
Regular checks on slow screens, growing tables and scheduled jobs before users feel the slowdown.
User help & training
Answers for your team's how-do-I questions and refresher sessions for new staff.
Is this you?
Signs it's time to talk to us
- Your original Odoo partner is gone or unresponsive
- Issues wait days before anyone looks at them
- Nobody really owns the server, backups or updates
- You're afraid to update because things broke last time
- Small improvements never get done
Technologies we use
Odoo 13–18Odoo.shLinuxDockerPostgreSQLNginxMonitoring & alerting
How we deliver
A clear process, nothing skipped
Onboarding audit
We review your code, configuration and hosting so we understand your instance before the first ticket.
Agree the SLA
Priority definitions, response times, channels and monthly hours that match how critical Odoo is to you.
Day-to-day support
Requests via email, WhatsApp or your ticket tool, handled by the same small team every time.
Monthly reporting
A short report of what was done, hours used and recommendations for the month ahead.
Odoo Support & Maintenance — common questions
Can you take over support from another partner?
Yes — this is a large part of what we do. The onboarding audit gets us up to speed on your code and configuration quickly.
What response times do you offer?
They're defined per priority in your SLA, with critical production issues handled first. We'll propose levels that match your business hours and risk.
Are support hours flexible?
Plans are based on a monthly hour bank that can be adjusted as your needs change.
Related services
Odoo Audit & Performance
A deep review of your code, database and server — then fixes ranked by real risk and impact on speed.
Learn moreOdoo Migration & Upgrades
Upgrade any Odoo version or move from another ERP — your data and customisations carried forward, validated on staging.
Learn moreCloud & DevOps
Cloud architecture, containers, CI/CD, monitoring and Odoo hosting — infrastructure that's secure and boring in the best way.
Learn moreLet's talk about Odoo Support & Maintenance
No sales deck on the first call — just a straight conversation about your setup and whether we're a good fit.